Shipping policy

Alura Lab Shipping Policy

Last updated: October 20, 2026

At Alura Lab, we are committed to delivering your skin-tech and facial self-care products swiftly and securely. Below you will find all the details regarding our order processing, delivery timeframes, rates, and tracking procedures.

Order Processing Times

• Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and major holidays).

• Orders placed after 12:00 PM EST or over the weekend will begin processing on the following business day.

• Once your order has dispatched, you will automatically receive an email confirmation containing your shipping carrier and tracking details.

Shipping Rates & Estimated Delivery Times

We offer simple, transparent shipping options at checkout:

Destination	Shipping Option	Estimated Delivery Time	Shipping Cost
United States	Standard Shipping	3 – 7 Business Days	$4.95 (FREE on orders $50+)
United States	Express Shipping	2 – 3 Business Days	Calculated at Checkout
Canada & UK	International Standard	6 – 10 Business Days	Calculated at Checkout
Australia & Europe	International Standard	7 – 14 Business Days	Calculated at Checkout

Note: Delivery timeframes are estimates provided by shipping carriers and begin once your order has dispatched.

Shipping Destinations

We currently ship to the United States, Canada, United Kingdom, Australia, and select European countries.

If your country is not listed at checkout, we do not currently offer direct shipping to your region. We actively evaluate new markets and hope to expand our shipping destinations in the near future.

Customs, Duties & Taxes (International Orders)

• Taxes & Duties: International orders shipped outside the United States may be subject to import duties, value-added taxes (VAT), or customs handling fees set by your local government/customs authorities.

• Unless explicitly stated as prepaid at checkout, all local customs charges, duties, and taxes are the responsibility of the customer upon delivery.

• Customs clearance procedures may occasionally cause delays beyond our original delivery estimates.

Order Tracking

As soon as your order ships, you will receive an automated Shipping Confirmation email containing your active tracking number. Please allow 24 to 48 hours for tracking links to update on the carrier’s network after generation.

Address Accuracy & Order Modifications

Please verify your full shipping address, apartment/suite number, and phone number carefully before placing your order.

• Address Changes: If you notice an error in your address, contact us immediately at aluralabofficial@gmail.com. We will attempt to update it prior to dispatch.

• Once a package has been transferred to the carrier, we are unable to modify shipping addresses or reroute transit.

Lost, Damaged, or Stolen Packages

• Damaged Upon Arrival: Please inspect your package immediately upon delivery. If your item is damaged or missing components, contact us within 48 hours with photo/video evidence so we can issue a prompt replacement.

• Lost in Transit: If your package tracking stops updating or shows as delivered but has not arrived, contact our Customer Support team within 7 days so we can initiate a formal carrier trace and assist with a replacement.

Customer Care Contact

Have questions about your order or shipping options? Reach out to our team at:

Email: aluralabofficial@gmail.com