Shipping & Delivery Policy
At Alura Lab, we are committed to delivering your skin-tech and self-care essentials as efficiently as possible. Below you will find detailed information regarding our order processing, estimated shipping timeframes, and tracking procedures.
Order Processing Time
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Standard Processing: All orders are processed within 1–3 business days (Monday through Friday, excluding major holidays).
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Order Verification: Once your order is placed, you will receive an immediate email confirmation with your order details.
Estimated Shipping Timeframes
We partner with premier global fulfillment hubs to deliver standard insured and tracked shipping directly to your doorstep.
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United States & Canada: 7 – 12 business days
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United Kingdom & Europe: 7 – 12 business days
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Australia & New Zealand: 8 – 14 business days
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Rest of the World: 10 – 18 business days
Please note: During peak holiday seasons or promotional launches, transit times may experience slight delays due to increased carrier volume.
Order Tracking
Once your package is dispatched from our fulfillment center, you will automatically receive a confirmation email containing your personal tracking number and link.
You can use this tracking number to monitor your package step-by-step as it travels to its final destination.
Customs, Duties & Taxes
Orders shipped internationally may be subject to local import duties, taxes, or customs clearance fees depending on your destination country. These charges are the customer's responsibility and are determined by your local customs authority.
Need Assistance?
If your tracking has not updated for more than 5 business days, or if you have questions regarding your delivery, please contact our support team at support@aluralab.com with your order number.